When we first imagined Luna Move, we didn’t just set out to be another lettings agency. We wanted to create a new standard – one built on communication, clarity, and genuine connection with the landlords and tenants we serve. Today, that foundation has evolved into one of our proudest strengths: true transparency, delivered consistently and personally.

From Day One: Clear Communication as Our Core Value

Before Luna Move even had a name, we recognised something missing in our industry – open, straightforward communication. Too often, landlords were left waiting for updates, unsure of where things stood. We believed there was a better way.

We committed ourselves to:

• Keeping landlords informed at every stage of the lettings and management process
• Explaining decisions and recommendations instead of hiding behind jargon
• Encouraging questions, feedback, and discussion

It wasn’t a marketing line. It was a promise. And it remains one today.

Communication on Your Terms

We understand that every landlord and client works differently. That’s why we don’t force you into a single communication channel.

Instead, we adapt to you:

• Prefer quick messages and updates? WhatsApp works brilliantly.
• Want detailed information, documents, and records? Email is ideal.
• Need to talk something through? We’re just a phone call away.

Whether you’re local, abroad, or managing multiple properties, we tailor our approach to meet your needs—not the other way around.

Keeping You in the Loop, Always

Transparency for us is not about occasional check-ins. It’s about ongoing involvement. Our landlords know:

• What’s happening with marketing and viewings
• When inspections take place and what the outcomes are
• Tenant updates, maintenance issues, and resolutions
• Financial matters and timelines

No chasing. No assumptions. No sitting in the dark.

A Community Built on Trust

At Luna Move, you’re not just a client. You become part of a community where communication flows both ways—freely and respectfully.

We:

• Listen to your goals
• Respect your investment
• Share our expertise
• Keep you informed

Because we believe long-term success is built on relationships, not transactions.

Transparency Isn’t Just a Value – It Is Our Identity

We chose this path from the very beginning, and it remains central to how we operate today. Being open, honest, and communicative isn’t just what we do

– it is who we are as a business.

So, if you are tired of wondering, waiting, or feeling left out of the loop, we invite you to experience a different approach.

Come join a lettings community where communication is constant, clarity is standard, and your peace of mind truly matters.