Privacy Policy

At Luna Move, protecting personal information is an important part of the trust placed in us by landlords, tenants, applicants, contractors and website visitors.

This page explains how AdviserMove Ltd collects, uses, stores and shares personal information when you visit our website, contact us through our website or communicate with us through online channels such as property portals and social media.

This page is intended for website visitors and people making initial enquiries. If you become a landlord, tenant, applicant, guarantor or contractor, we will provide more detailed privacy information relevant to that relationship.

Who We Are

Luna Move is the trading name of AdviserMove Ltd, an independent residential letting and property management agency based in Weston-super-Mare.

We provide residential lettings services, tenant find, rent collection, fully managed lettings, HMO management, property inspections, compliance support, deposit administration and landlord and tenant support services across Weston-super-Mare, Bristol, Newport and surrounding areas.

Quick Summary

Information We Collect

The information we collect depends on how you interact with us. We aim to collect information in stages, asking only for what is relevant at the time.

We do not routinely collect special category information through our website. If you voluntarily provide sensitive information, such as information about a disability or accessibility requirement, we will use it only for an appropriate purpose.

How We Collect Information

Most information we receive comes directly from you. We may also receive information through property portals, software providers or third parties where appropriate.

Why we use information and our lawful basis

UK data protection law requires organisations to have a lawful basis before using personal information. The lawful basis depends on the reason we are using the information

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and expectations. You may object to certain processing based on legitimate interests in some circumstances.

Property Enquiries, Valuations And Communications

If you enquire about a property, request a valuation or ask about our services, we will use the information you provide to respond and take the next practical steps you have requested.

• For property enquiries, this may include arranging viewings, answering questions and recording your preferences.
• For valuation requests, this may include arranging an appointment, reviewing property details and preparing advice.
• For general enquiries, this may include responding by email, telephone, WhatsApp or social media, depending on how you contacted us.

Important tenancy documents, legal notices and contractual communications will normally be sent using appropriate formal methods rather than relying solely on social media or informal messaging.

Marketing, Property Advertising And Social Media

Luna Move advertises properties and services using our website, property portals and social media platforms.

Current channels include Rightmove, OnTheMarket, Facebook, Instagram and TikTok.

Property photographs are normally taken by Luna Move staff. We don not routinely use drone photography, professional photography, AI-enhanced property images or virtual staging. Photographs are intended to represent the property honestly at the time they are taken.

If you interact with us though social media, the relevant platform will also process your information under its own privacy terms. We recommend that you review the privacy information provided by those platforms.

We may invite clients to leave a Google review. Leaving a review is voluntary.

Cookies And Website Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, improve performance and understand how visitors use the site.

Some cookies are essential. Others, such as analytics or marketing cookies, may require your consent. Where consent is required, our website should give you a clear choice before these cookies are used.

More detailed information is provided in our Cookie Policy, including information about how to manage cookie preferences.

Who We Share Information With

We do not sell personal information. We share information only where necessary to provide our services, where you have asked us to, where we use a trusted service provider, or where required by law.

Contractors are only given information needed for the purpose of their work, such as the property address, issue details and contact/access arrangements where required.

International Transfers

Some software providers used by Luna Move may process or store information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that safeguards are in place in accordance with UK data protection law.

These safeguards may include adequacy regulations, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.

How We Protect Information

Luna Move uses a combination of trusted systems, internal procedures and staff awareness to protect personal information.

• Use of business systems such as Apex27, Microsoft 365, Adobe Sign, Xero and Dropbox.
• Access to information restricted to staff who need it for their role.
• Password protection and additional security measures where available.
• Staff awareness of confidentiality, phishing, secure handling and breach reporting.
• Secure disposal or deletion of information when it is no longer required.

No system can be guaranteed to be completely secure, but we take appropriate measures to reduce risk and protect the information we hold.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law, regulation or legitimate business need.

Detailed retention periods for landlords, tenants, applicants and guarantors are set out in the relevant privacy notices and internal retention schedule.

Your Privacy Rights

You have rights under UK data protection law. Some rights are absolute and others apply only in certain circumstances.

To exercise your rights, please contact us. We may need to verify your identity before responding. This helps protect your information from unauthorised disclosure.

Automated Decision Making

Luna Move does not make decisions that have legal or similarly significant effects on individuals solely by automated means through our website.

Technology may assist with processes such as enquiries, document handling or referencing, but important tenancy and property decisions involve human consideration by Luna Move, the landlord or both.

Complaints

If you are concerned about the way we handle your personal information, please contact us first so that we can investigate and try to resolve the issue.

You may make a data protection complaint online using this form.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Contact Details

If you have questions about this document or how we handle personal information, please contact us.

Luna Move does not currently have a statutory requirement to appoint a Data Protection Officer. Responsibility for data protection compliance rests with the Directors of AdviserMove Ltd.