Privacy & Compliance
Professional. Transparent. Compliant.
At Luna Move, trust is built through clear communication, professional standards and doing things properly.
Whether you are a landlord, tenant, applicant, guarantor, contractor or simply visiting our website, we want you to understand how we protect personal information, comply with our legal obligations and operate transparently.
This page brings together our key privacy, website and compliance information in one place so that you can quickly find the information most relevant to you.
Luna Move handles personal information in accordance with UK data protection legislation and current regulatory guidance.
The pages below explain how we collect, use, store and share personal information in different circumstances.
| Page Title | Purpose |
|---|---|
| Website Privacy Policy | Explains how we collect and use information when you visit our website, contact us, submit an enquiry or interact with us online. |
| Cookie Policy | Explains how cookies and similar technologies are used on our website and how visitors can manage their preferences. |
Compliance Information
Luna Move is committed to operating professionally, transparently, and in accordance with the legal and regulatory framework that applies to residential lettings and property management.
Our compliance framework includes consideration of:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Data (Use and Access) Act 2025
- Privacy and Electronic Communication Regulations (PECR)
- Housing and tenancy legislation applicable in England & Wales
- Information Commissioner’s Office guidance
- Consumer protection, redress and deposit protection requirements
This page is not intended to replace legal notices, tenancy documents or formal client agreements. It is designed to help visitors understand where to find key information about our policies, professional responsibilities and approach to compliance.
Professional membership and registrations
| Information Commissioner’s Office (ICO) | Luna Move is registered with the ICO under registration number ZA768054. |
| Property Redress Scheme (PRS) | Luna Move is a member of the Property Redress Scheme. View Certificate |
| Client Money Protection | Luna Move is covered by the UKALA CMP scheme, UKALA No: 19720. View Certificate |
| Deposit Protection | Luna Move uses government approved tenancy deposit protection schemes including MyDeposits and Deposit Protection Service. |
Help and Contact Information
If you have any questions about Luna Move’s privacy information, website policies or compliance information, please contact us.
Luna Move
6 Ashcombe Road
Weston-super-Mare
BS23 3DY
Telephone: (01934) 515333
Email: info@lunamove.co.uk