The Letting Process with Luna Move
We are dedicated to providing fantastic customer service, reliability, professionalism and are experienced in all aspects of residential lettings and property management. The majority of our team are landlords themselves and as such fully understand the needs and demands as well as the concerns you may have. Your property is probably your biggest asset and needs to be managed with this in mind.
We believe that through clear communication and by utilising technology we can improve the lettings process for landlords and tenants. We have our own portal where landlords and tenants can log in and see any communications, documents, certificates, statements and tenants can log any maintenance problems and upload photos all in one place. In addition to this, we have our WhatsApp number which tenants have and use to contact us any time of the day or night. As a landlord you have the mobile number of the lettings director for clear and regular communication.
Please see below for the process and our services:
The valuation stage
Contact Luna Move to book an initial free of charge market appraisal to determine the rental value of your property based on the local market and local rental demands. During this appointment we will inform you of the legal and safety recommendations and costs entailed. We will discuss the services we offer and agree which would best suit your requirements.
Thumbs up! You’d like to go ahead?
We will arrange for photographs and measurements to be taken and for a ‘To Let’ board to be erected.
You’re online!
You’re officially on the market. Your property will be showcased on Rightmove, onthemarket.com, our Luna Move website and across all our social media platforms! We will book viewings for mutually convenient times and we will accompany and provide you with regular feedback.
The tenants application
Good News! A tenant has been found and wishes to proceed with an application. The tenant will pay a holding deposit – this is the equivalent of a weeks rent and we can begin the referencing process. We use an independent specialist referencing company which can also offer other services such as rent guarantee policies where an applicant passes the criteria. Initial references for two adults including the right to rent checks are free to landlords when they choose Luna Move as their agent.
Lets Proceed
Once the checks have been completed and the applicants have passed, we can proceed and confirm a mutually agreeable move in date. The tenancy will be drawn up setting out the terms of the contract and we will instruct any legal certificates to be carried out on your behalf (at an agreed cost) prior to the move in date. The contents and condition of the property should be checked against an inventory at the point the tenants move in. It is important that this stage of the process is impartial and therefore we recommend an independent specialist inventory clerk carry this out. They will provide copies to all relevant parties prior to the move in date. We can arrange for this to be carried out on your behalf (at and agreed cost). A copy of the tenancy agreement, relevant bank details and a request for the first months’ rent and deposit will be sent to the tenants in readiness for the move in date.
Move in day
A member of our team will meet the tenants at the property to confirm the contents of the inventory with them, confirm opening meter readings and hand over the keys (one full set per tenant). We will contact the utility providers and confirm meter readings along with the tenant’s details. The tenants deposit will be protected, the relevant information will be sent to the tenants along with other information which will assist them during their tenancy.
Tenant Find
This service is designed for landlords who wish to manage the tenants and the property directly after the tenancy has commenced.
Fully Managed
This service is designed to take all the hard work and stress away from you. Luna Move will run the day to day management of the property on your behalf including collecting the monthly rent, payments to you and contractors, manage all maintenance planned or emergency, carry out regular inspections and provide feedback to you. More information on this service can be found in our landlord pack which is available on request.
Service Comparison
| Services | Tenant Find | Rent Collection | Fully Managed |
|---|---|---|---|
| A free rental valuation |  | | |
| Advertising your property | | | |
| Accompanied viewings with prospective tenants | | | |
| Referencing and credit checks | | | |
| Negotiate and draw up tenancy agreement | | | |
| Arrange any necessary safety certificates | | | |
| Process the first months rent | | | |
| Register the deposit for protection | | | |
| Provide tenants with a move in pack and notify utility providers | | | |
| Collecting monthly rent | | | |
| Remit monthly rent and provide a statement | | | |
| Pursue non payment of rent and provide advice on rent arrears action | | | |
| Day to day management of the property | | ||
| Arranging safety checks | | ||
| Paying property related bills | | ||
| Scheduled property visits | | ||
| Final check | | ||
| Advising on deposit settlements | |